☎️ 1. Opening (First 10–15 seconds)
Start confident, clear, and respectful of their time.
Script:
“Hi, this is Nikita from WPS Private Limited(Web Publishing Systems).
I noticed you were looking for website or software solutions, so I just wanted to quickly understand your requirement and see how we can help.”
👉 If inbound lead:
“Hi, this is Nikita from WPS Private Limited. You recently enquired about our services—am I speaking with [Name]?”
🎯 2. Permission + Engagement
Never jump into selling—get a small “yes” first.
Script:
“Is this a good time for a quick 2-minute discussion?”
(If yes → continue. If no → ask for callback time.)
🔍 3. Requirement Discovery (Most Important Part)
Ask, don’t assume. Let them talk.
Core Questions:
- “What exactly are you looking to build?”
- “Is it a website, app, CRM, or something custom?”
- “Is this for a new business or existing one?”
- “Do you have any reference or example in mind?”
- “What’s your main goal—leads, sales, automation, or branding?”
👉 For CRM leads:
“Are you currently managing leads manually or using any system?”
💡 4. Problem + Need Identification
Dig slightly deeper.
Script:
“What challenges are you facing right now with your current setup?”
“What’s the biggest issue you want to solve with this?”
👉 This is where you find their pain point (very important for closing).
🧠 5. Position Your Solution (Short & Relevant)
Don’t oversell—connect directly to their need.
Script:
“Got it. Based on what you shared, we can help you with [specific solution].
At WPSLab, we specialize in building [mention relevant service—CRM, automation, custom websites] that help businesses [specific benefit—generate leads, automate follow-ups, improve conversions].”
💰 6. Qualification (Budget + Decision)
Do this smoothly—not aggressively.
Script:
“Just to align properly, do you have a budget range in mind for this project?”
“And are you the decision-maker, or is there someone else involved?”
📅 7. Call to Action (Very Important)
Always move to next step.
Script Options:
- “Let’s do one thing—I’ll schedule a quick demo and show you exactly how this will work.”
- “Can we fix a 15-minute call where I’ll show you similar projects we’ve done?”
👉 Give options:
“Would today evening or tomorrow work better?”
🔁 8. Handling Objections (Quick Examples)
“I’m just exploring”
“Perfect—that’s actually the best time to understand options. I’ll just show you what’s possible, no pressure.”
“Send details on WhatsApp”
“Sure, I’ll send—but it’ll make more sense if I quickly explain it. It’ll just take 2 minutes.”
“Too busy”
“Understood. When would be a better time today or tomorrow?”
🤝 9. Closing Line
End clean and professional.
Script:
“Great, I’ll share the details with you shortly.
Looking forward to speaking with you, [Name]. Have a great day!”
⚡ Pro Tips (This is what actually makes it work)
- Talk less, listen more (70% listening)
- Don’t sound scripted—use your own tone
- Focus on their problem, not your service
- Always push for next step (demo / meeting)