Search Knowledge Base Articles

Auto Close Tickets

WPS CRM offers you the ability to auto close inactive tickets for a certain time.

This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of hours that must be passed from the last ticket reply in order the system to auto close the ticket.

Keep in mind that the system will only auto close tickets with the following statuses: Answered, Open and any other custom statuses you add for tickets in Setup->Support->Ticket Statuses

After the ticket is auto closed, the system will send an email to the customer informing that his ticket is closed, you can navigate to Setup->Email Templates and edit the email template with name “Auto Close Ticket” to format the contents to fit for your needs, you can even disable this template if you don’t want your customers to be informed when the ticket is auto closed.

You will need to have properly configured cron job in order this feature to work.

Disable Auto Close Tickets

If you want to disable the auto close tickets feature, navigate to Setup->Settings->Cron Job->Tickets and set Auto close ticket after to 0

Did you find this article useful?

Related Articles

  • Email Piping / Auto Importing Tickets

    Email Piping is a feature in wps CRM to auto open or  to ticket from email. You can&#...

  • Setup Ticket Form

    Embeddable ticket form in WPS CRM is a predefined form for tickets added in version 1.8.0&#...

  • Departments

    To configure your support system departments, navigate to Setup-> Support -> Dep...

  • Ticket Services

    Ticket services is a feature in Perfex CRM that allows your customer to select to what s...

  • Ticket Email Templates

    You can easily customize all ticket email templates by going to Setup -> Email Tem...